For years, manufacturers and customers have preferred the Android operating system for its open-source code and customization options that make their devices feel unique. However, not all hardware that uses the OS features top-of-the-line specifications, leaving some smart devices to experience bugs or glitches, such as screen freezes resulting in an unresponsive phone.

Luckily, there are ways to solve this issue, beginning with restarting the phone by holding the power button down for 30 seconds and giving the device a chance to load properly before unlocking it. If the phone freezes frequently, look at the device's storage and free up space by deleting unnecessary files like duplicate photos, movies, and rarely-used apps.

Software issues could also cause problems, making it vital to keep your device updated by checking in the Settings app, scrolling to System, and tapping System update. Faulty apps can also cause freezes; however, they can be updated by opening the Google Play Store, tapping your profile icon, and selecting Manage apps & devices to find the Updates available section.

As a last resort, check for and remove any malware that might be present before trying a factory reset. After backing up your data on a desktop or with Google Drive, you can perform the reset by going to the Settings app, opening System, and selecting Erase all data in the Reset Options. The process should take several minutes before you can use your device again.