Sprint Decides To Drop Bothersome Customers

Here is a word of caution to Sprint customers: try to keep your calls to their customer service centers at a minimum. Apparently on June 29th Sprint sent out letters to customers that made frequent phone calls to their customer service center. The letter read as follows:

Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.

Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."

I have a hard time believing that Sprint would pull this, as I've always been treated very well by their staff. However, a Sprint spokeswoman confirmed that the letters were indeed sent. However, she stated that only a "small minority" of customers were affected. Some of those customers have complained that their "frequent calls" were due to billing mistakes on the part of Sprint. Others are complaining that Sprint is miscounting the number of calls that were actually made.

Every cloud does have a silver lining though. While it's probably not the fastest way to do it, this could be a great way to get out of your contract early. Just call up Sprint every couple of days and ask random billing and service questions. Before you know it, you'll get a magic letter freeing you from your contractual obligations.

Sprint breaks up with high-maintenance customers [via crave]