Samsung Says That 90% Of Galaxy Note 7 Users Stick With The Device On Trade

Samsung has been working hard during its recall of the Galaxy Note 7 smartphone to get owners of all affected devices to return them to exchange for a new device. Samsung said earlier this month that so far about half of all the smartphones that were recalled had been exchanged. Samsung is now offering up more details on what the users of the device are actually doing when the exchange happens.

"Just over three weeks ago, Samsung committed to a global replacement program for the Galaxy Note 7. Last week, that program began for the majority of markets and the progress is encouraging," said DJ Koh, President of Mobile Communications Business, Samsung Electronics. "Our focus now is to make sure that all affected devices are replaced as quickly and efficiently as possible."

Samsung says that the global response to the recall program has been strong and that about 90% of the Galaxy Note 7 users have been choosing a new Note 7 since the new devices became available. Samsung also says that 60% of all the recalled Note 7 smartphones sold in the US and Korea have been exchanged via the program.

In Singapore, over 80% of Note 7 smartphone owners have participated in the exchange program since it started in that country on September 17. Samsung is still calling on all owners of the Note 7 smartphone to return their devices. Samsung's own numbers show that about 10% of Note 7 owners globally have opted to keep their defective devices rather than return them. Despite the small number of instances where the Note 7 caught fire, Samsung is still urging all owners to power down and return their devices immediately.

SOURCE: Samsung